User Experience News

Here’s a collection of user interface news, as aggregated by AllTop. I take no responsibility for the content, but it’s usually very good.

Discussing Design Criticism with Jarrett Fuller on Scratching the Surface

Scratching the SurfaceLast fall I sat down for an interview with designer and writer Jarrett Fuller to talk about design criticism, a…

What To Answer Before Designing Anything

The reality is that design is more of a framework and less of process. It is a set of guideposts so you have a pretty good idea of where you going, and adjust when it happens in asynchronous order.


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UX Drinking Game | UX Resume and Career Guide

The post What To Answer Before Designing Anything appeared first on Usability Counts.

Depositphotos: Download Pro Stock Photos for Any Project

A professional website should not only include exceptional content but great photos as well. Photography has become more important than ever in web design, advertising and social media.


The Inspiring Artistic Design Collection

As a starting designer with a limited budget this 'Artistic Design Collection' seems like a great opportunity to get a library of professional grade assets going. The bundle has a bit of everything, water color brushes, a cloud creator, wood textures, retro illustrations and much more. Bundle is only so be sure to go have a look.

Using service design to boost sales and increase profit margins

This article reviews a particularly nice example of how service design was used to fix a behind the scenes problem (in this case too many returns for online retailers), which in turn improved the overall customer experience and boosted sales. What I’m referring to is how to help customers to choose the right size when ordering clothes.

The post Using service design to boost sales and increase profit margins appeared first on User Vision.

Books That Have Influenced Our UX Careers, Part 1: Design

<p class="author">By <a href="http://www.uxmatters.com/authors/archives/2006/03/janet_m_six.php">Janet M. Six</a></p> <p>This is the 100th edition of <em>Ask UXmatters</em>! I&#8217;d like to thank you for the opportunity to discuss many interesting topics&#8212;ranging from my inaugural column &#8220;Choosing the Language for a User Interface,&#8221; in November 2008, to &#8220;Fundamental Principles of Great UX Design,&#8221; to &#8220;Making the World a Better Place Through User Experience.&#8221; It is an honor to work with our esteemed expert panelists and bring this column to you. We look forward to collaborating on many more great columns!</p> <p class="sub-p">For this centennial edition of <em>Ask UXmatters</em>, I asked our expert panel to tell me about some books that have influenced their career&#8212;whether UX books or inspiring books on other topics. Our experts have shared 65 different influential books and stories about how they affected their evolving career. Since they shared so many books, I have decided to break this column into three parts. In Part 1, we&#8217;ll cover design books, then in Part 2, we&#8217;ll discuss books on UX research&#8212;including both user research and usability testing. Finally, in Part 3, we&#8217;ll look at books that, while not about UX topics, have had great influence on our experts.</p> <p class="quotation"><span class="run-in-head">Announcement</span>&#8212;<em>UXmatters</em> will soon launch a new Books section on our Web site, providing a helpful information resource to our readers about the best books on User Experience and other topics of interest to UX professionals. We&#8217;ll continually add more books&#8212;both new books and classics. Plus, because <em>UXmatters</em> is now an Amazon Associate, you can support <em>UXmatters </em>by starting your shopping trips to Amazon from our site. In fact, you can start supporting <em>UXmatters</em> now by clicking a book link in this column and buying the book on Amazon! Just by purchasing books and other products on Amazon, you can&#8212;at no additional cost to you&#8212;help us cover the magazine&#8217;s operating expenses and fund our ongoing Web-development efforts&#8212;including the high cost of completely rebuilding our site to implement our responsive design, which launched in mid-2016. Please support <em>UXmatters</em> and help us to continue delivering great, free content to you&#8212;our readers. Thank you! <a href="http://www.uxmatters.com/mt/archives/2017/02/books-that-have-influenced-our-ux-careers-part-1-design.php" class="read_more_link">Read More</a></p>

Designing Conversational Chatbot User Interfaces

<p class="author">By <a href="http://www.uxmatters.com/authors/archives/2017/02/amelia_wong.php">Amelia Wong</a></p> <p>A <em>chatbot</em> is an application that can simulate having a conversation with a human being. There are two types of chatbots:</p> <ol> <li><span class="run-in-head">Rule-based chatbots</span>&#8212;These chatbots are only as smart as their developers have programmed them to be, their capabilities are limited, and using them can be frustrating.</li> <li><span class="run-in-head">Chatbots that use artificial intelligence (AI)</span>&#8212;These chatbots actually <a href="https://en.wikipedia.org/wiki/Natural_language_understanding" title="understand human language">understand human language</a>&#8212;not just commands&#8212;and they continually become smarter as they learn from the people who interact with them.</li> </ol> <p class="sub-p">At the Fast Co. Festival in November 2016, chatbots reigned supreme. Chatbots and virtual assistants are becoming standard features of mobile user interfaces. Google released its smart, instant-messaging app Allo in September 2016. This mobile app both supports dictation and functions as a virtual assistant. Apple introduced the iOS feature Siri way back in October 2011 and have since improved it. Siri dictation has been an integral part of iOS since May 2012. According to recent rumors, Samsung&#8217;s Bibby&#8212;their AI virtual assistant&#8212;may debut in their imminent release of the Galaxy 8. <a href="http://www.uxmatters.com/mt/archives/2017/02/designing-conversational-chatbot-user-interfaces.php" class="read_more_link">Read More</a></p>

8 Best Practices for Mobile Form Design

<p class="author">By <a href="http://www.uxmatters.com/authors/archives/2016/12/cassandra_naji.php">Cassandra Naji</a></p> <p>Designers have now been building mobile forms for a decade. But, as technology continues to go through metamorphoses and our understanding of users&#8217; needs becomes more refined, good mobile form design is constantly evolving. In this article, I&#8217;ll provide eight best practices for mobile form design circa 2017.</p> <p class="sub-p">Mobile form design presents specific challenges that have, historically, made it difficult for user-interface designers to keep general design best practices top of mind. Challenging factors that pose potential obstacles to creating usable mobile forms include the following:</p> <ul> <li>the constrained screen real estate on a mobile device</li> <li>data-input fatigue for users</li> <li>unreliable connectivity</li> <li>back-end storage problems</li> <li>unpredictable contexts of use</li> <li>high costs of interactions <a href="http://www.uxmatters.com/mt/archives/2017/02/8-best-practices-for-mobile-form-design.php" class="read_more_link">Read More</a></li> </ul>

How Snackable Is Your Content?

<p class="author">By <a href="http://www.uxmatters.com/authors/archives/2017/02/jon_walter.php">Jon Walter</a></p> <p>When people visit your Web site, there&#8217;s a good chance they&#8217;ll give you only <a href="http://www.time.com/12933/what-you-think-you-know-about-the-web-is-wrong/" title="15 seconds">15 seconds</a> of their time. They want what they want, when they want it, with as little effort as possible. Getting their sustained attention is a victory. Mobile readers especially have come to expect casual flirtations with online content that delivers instant gratification. Don&#8217;t burden these experts in multitasking by making them tap or click your content. If your content requires too much effort to consume, people won&#8217;t read it. They&#8217;re easily distracted, and their attention spans are shorter than ever.</p> <p class="sub-p">This is the reality that purveyors of Web sites and mobile apps confront. It&#8217;s a little disheartening, isn&#8217;t it? Regardless of your industry, you&#8217;re competing for the attention of people whose senses are dulled&#8212;impatient people with unwieldy expectations. Today, people don&#8217;t want to have to consume a full-course meal to get value out of your content. They want that value now. People want snackable content. <a href="http://www.uxmatters.com/mt/archives/2017/02/how-snackable-is-your-content.php" class="read_more_link">Read More</a></p>

Improving User Satisfaction Through Design

<p class="author">By <a href="http://www.uxmatters.com/authors/archives/2017/02/q_manning.php">Q Manning</a></p> <p>There&#8217;s no question that users will abandon any Web site or mobile app they don&#8217;t enjoy using. User experience is a key determinant of success or failure. Yet <a href="https://www.clickz.com/stats-of-the-week-ux-gets-an-f/101769/" title="73 percent">73 percent</a> of industry executives see user experience as one of the toughest challenges they face. Even well-funded sites and apps can fail to gain adoption without a good, user-focused design.</p> <p class="sub-p">Some aspects of creating a quality user experience are obvious. For example, if users can&#8217;t figure out how to use your site, chances are high they&#8217;ll abandon your offering and look elsewhere. Likewise, the best product teams employ fleshed-out user personas to help them address each user&#8217;s specific needs.</p> <p class="sub-p">But if you stopped there, you would be leaving out one of the most important&#8212;and hardest to define&#8212;components of a compelling user experience: user satisfaction. <a href="http://www.uxmatters.com/mt/archives/2017/02/improving-user-satisfaction-through-design.php" class="read_more_link">Read More</a></p>